Introduction to the Recover Compensate Network

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Welcome to the Recover Compensate Network, the home for anyone who has been referred by another firm of solicitors to Digby Brown regarding a personal injury matter. Law firms across Scotland have been corresponding with each other and referring clients for many years to give clients access to specialist legal services that are not core to their own practices. Digby Brown actively works with hundreds of other law firms across Scotland and beyond who recognise our expertise in the complicated area of personal injury litigation.

What is the Recover Network?

Our network has been formally operating since 2010, helping thousands of clients who initially approached their trusted, local solicitor firm for advice – and that advice was to benefit from referring the case to Digby Brown.

Early in 2023 we renamed the network to the Recover Network (previously the Compensate Personal Injury Network) and at the same time evolved and enhanced how we work with referred cases to meet the needs of our members.

Recover was designed to meet the changing landscape of the legal sector since the pandemic with a new management structure to prioritise case communication for referred client claims. We work in partnership with solicitor firms for all ongoing matters so each member is kept up to date and remains the trusted legal adviser of their client. Your permission will be sought for us to do that.

Our core guarantee is to ensure all referred clients receive the best service and outcome towards their case.

Why your solicitor is with Recover?

From our experience, clients at non-personal injury specialist firms do not always receive the best outcome when making a compensation claim due to the difficulty (and risk) of litigating this type of case. We know this is not because they couldn’t do the necessary legal work – they likely could – but they are simply not set up to do it. Similarly, we totally accept that Digby Brown would not be the best place to do the conveyancing when you sell your house or draft a rental agreement to let a shop. As solicitors, we all specialise and try not to dabble in legal areas in which we are not experts and when it matters to you, we know you want the best possible legal support – not merely a “that’ll do” service.

The most important factor in securing the best outcome is sorting out how the case is funded. Without proper funding in place, who is going to pay for the solicitor’s time as well as the (many!) costs involved to substantiate the case?

Digby Brown has this funding. You’ll have heard of “No Win No Fee”… this is simply where we defer all the time and costs incurred to the end of the proceedings and insure the risk if the case was unsuccessful. This means there are no costs to pay if the case is unsuccessful - and if it is successful then an agreed percentage of the damages is paid to the solicitor for the work they have done for you.

This is why referring firms know this is the best way to help you with your personal injury claim.

What does it mean for your case?

Once we speak to you to learn what has happened, and we believe that you have a case against a negligent party (those that caused the accident), we'll advise you and your referring solicitor where we think we can help. We will at that point talk you through the specific paperwork about funding the case and assign you to a solicitor who is best placed to help. Generally, your Digby Brown solicitor will be in the office which is close to you however we do have a number of specialist departments which might give a reason why we would advise you that the nature of the incident is best served by a specific team in a specific office. For example, our Serious Injuries solicitors are based in Glasgow but they travel all over Scotland to wherever their clients need them.

Your referring solicitor will be kept up to date on the progress of your case, so if you require additional support, you can speak with them at any time. These updates will, as already mentioned, only happen with your permission and will only relate to the legal milestones of the case – nothing specific or personal.

How can we support you?

Digby Brown is a specialist law firm with extensive experience managing personal injury compensation claims and recovering fair damages for many thousands of people, just like you. We have a long-standing reputation for helping people across Scotland and everything we do is about making sure you fully understand the process and achieving the best possible outcome. We believe in talking in plain and simple terms. Yes, the law is complicated but it can be explained without using legal jargon and complicated processes.

We understand that an accident is a traumatic experience. In addition to the physical pain and suffering you've endured, the disruption to your life and the lives of your family can be enormous. We are here to help, listen and understand your circumstances.

Do you have an ongoing case?

If your solicitor has referred your case to Digby Brown and you'd like to get in touch to learn more about the Recover Network and how this works – email refer@digbybrown.co.uk.