Douglas joined Digby Brown in 2022 as the Senior Welfare Rights Manager within the Serious Injury Team having spent seventeen years delivering welfare rights advice in the charity, local authority and housing sectors. He has an SVQ level 4 in Advice and Guidance and a COSCA Certificate in Counselling Skills.
The Welfare Rights Team is responsible for offering advice on benefit entitlement to clients and assisting with all stages of applications in order to maximise income, including representing appellants at tribunal hearings. In addition to this they deliver training on social security matters within the firm and provide support to our numerous charity partners and their service users.